Administration Building

Monday-Friday

8 hours per day

12 Month Schedule

2024-2025 Salary

$24.92 per hour, per MGTTA Master Agreement

TITLE:  COMPUTER TECHNICIAN

QUALIFICATIONS:          

1. Must possess CompTIA A+ Certification.
2. Minimum one year of employment experience in the computer repair field along with Windows 10 and Active Directory experience preferred.
3. Knowledge of varying technologies including: laptops, desktops, Chromebooks, phones, interactive flat panels, wireless access points, cameras, and classroom amplification systems.
4. Strong organizational skills with an emphasis on prioritization, meeting deadlines, providing details and following-up
5. Excellent customer service and written and verbal communication skills.
6. Ability to effectively communicate technical information to others and conduct training.
7. Must have valid driver’s license.
8. Must be able to lift 25lbs. and climb a ladder.
9. Successful completion of hands-on repair examination.
10. Such alternatives to the above qualifications as the Board may find appropriate and acceptable.

REPORTS TO: IT Manager

JOB GOAL: To provide technical assistance and support in the setup, operation, and repair of technology equipment.

PERFORMANCE RESPONSIBILITIES:

1. Diagnose and resolve end user problems/questions in the area of hardware, applications, connectivity, and operating systems support.
2. Configure and deploy device setups and reimaging by using RCS’s standard device images and software.
3. Responsible for the repair and maintenance of District technology.
4. Troubleshoot system problems concerning LAN & WAN components.
5. Coordinate with Technician Assistants to help maintain technology.
6. Provide excellent Level 2 end user support and customer service via phone, remote control and monitoring tools, and in-person.
7. Escalate complex problems to next level of support after detailed troubleshooting has been completed.
8. Maintain accurate, timely work order records in tracking applications.
9. Prepare and maintain procedural guidelines and documentation for District technology w/direction from IT Manager.
10. Monitor system resources and activities for optimal operation and performance.
11. Provide technical assistance and support to building administrators and staff in the set-up, and use of technology.
12. Complete and maintain necessary certification exam(s) for district approved hardware vendor(s).
13. Performs other related work as assigned by technology administrators and the Executive Director of Technology and Strategic Initiatives.

Adopted 9/96

Revised 10/96, 11/98, 12/17, 2/21

Notice of Nondiscrimination - Rochester Community Schools does not discriminate on the basis of race, color, religion, national origin, creed or ancestry, age, sex, marital status, height, weight, familial status, arrest record or physical and mental disabilities in accordance with the Elliot-Larson Civil Rights Act (ELCRA) MCL 37.2206, Persons with Disabilities Civil Rights Act (PWCRA), MCL 37.1206, Title II, Title VI, and Title VII of the Civil Rights Act of 1964, Title IX of the Educational Amendment Act of 1972, the Age Discrimination in Employment Act and the Immigration Reform and Control Act of 1986 (8U.S.C., Section 1324A Et. Seq.) and Section 504 of the Rehabilitation Act of 1973. In addition, individuals will not be excluded from, or be denied, the benefits of participation in any program or activity for which the Board of Education of the Rochester Community School District is responsible on the basis of such characteristics.

Rochester Community Schools has designated the following individuals as Compliance Coordinators at 52585 Dequindre Rd., Rochester, MI 48307. Title II and Section 504 – Students: Pasquale Cusumano, Assistant Superintendent of Secondary and Adult Education, (248) 726-3131; Equal Employment Opportunity/Section 504 for non-students: David Murphy, Assistant Superintendent of Human Resources, (248)726-3118; Title IX Coordinator: David Murphy, Assistant Superintendent of Human Resources, (248)726-3118.